CRT-261 REAL EXAM QUESTIONS, EXAM CRT-261 DETAILS

CRT-261 Real Exam Questions, Exam CRT-261 Details

CRT-261 Real Exam Questions, Exam CRT-261 Details

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Salesforce CRT-261 exam tests the candidate's knowledge on various Service Cloud topics such as designing service solutions, configuring service cloud applications, managing data and analytics, and integrating with other Salesforce products. Certification Preparation for Service Cloud Consultant certification exam is a must-have for those who want to become certified Salesforce Service Cloud consultants. Certification Preparation for Service Cloud Consultant certification validates the candidate's ability to provide strategic guidance on best practices for Service Cloud implementation, as well as their ability to identify opportunities for improvement in the customer service process.

Preparing for the Salesforce CRT-261 Exam requires a significant investment of time and effort. Candidates must have a thorough understanding of the Salesforce platform and its various features and functions, as well as a deep knowledge of service cloud implementation best practices. Many candidates choose to enroll in formal training courses or study programs to prepare for the exam, while others opt for self-study using online resources and practice exams. Regardless of the preparation method, passing the Salesforce CRT-261 exam is a significant achievement that can open doors to new career opportunities and professional advancement.

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Free PDF 2025 CRT-261: High-quality Certification Preparation for Service Cloud Consultant Real Exam Questions

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q182-Q187):

NEW QUESTION # 182
Universal Containers wants to ensure the contracted service level requirements for its customers are being met.
What should a consultant configure to meet this requirement?

  • A. Entitlement processes, milestones, milestone actions, and entitlements
  • B. Entitlement processes, contract line items, milestone, and entitlements
  • C. Entitlement processes, contracts, contract line items, and entitlements

Answer: A

Explanation:
To ensure contracted service level requirements are met, configuring Entitlement Processes, Milestones, Milestone Actions, and Entitlements is essential. This setup allows for defining specific support processes tied to service contracts, tracking progress against milestones, and taking predefined actions to meet or exceed service levels, ensuring compliance with contractual obligations.


NEW QUESTION # 183
Universal Containers plans to migrate data into SFDC from a legacy system. Which step should be taken before performing the migration of the data (Choose 2)?

  • A. Enable data validation rules
  • B. Normalize database
  • C. Develop data map
  • D. Perform data cleaning

Answer: C,D


NEW QUESTION # 184
The Support Manager at Universal Containers has determined that there are five common case types that are always resolved during the first call. Additionally, the support manager noticed that support agents are sending similar emails to the customer for each case.
Which three solutions can a consultant implement to minimize the time it takes a support agent to create emails for these cases?

  • A. Enable the support setting for default email templates
  • B. Implement Quick Text
  • C. Implement Macros
  • D. Enable the Support Process for default email templates
  • E. Implement Email-To-Case

Answer: A,B,C


NEW QUESTION # 185
Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?

  • A. Enable Chat in an Experience Cloud site.
  • B. Implement Case Assignment Rules.
  • C. Allow Comments on Knowledge articles.
  • D. Create a self-service Help Center.

Answer: D


NEW QUESTION # 186
Universal Containers case managers receive a high volume of new cases daily and would like to improve efficiency across multiple teams with multiple disparate product specializations. Currently, all cases are automatically distributed evenly across all case managers, regardless of the case manager's knowledge of the products related to the case.
What should a consultant recommend to modify the Case Assignment rules?

  • A. Implement Queue-Based Routing
  • B. Implement Skills-Based Routing.
  • C. Implement Einstein Article Recommendations.

Answer: B

Explanation:
Skills-Based Routing is an advanced feature in Salesforce Service Cloud that directs cases to the most qualified case managers based on their skills and expertise. By implementing Skills-Based Routing, Universal Containers can ensure that cases are assigned to case managers with the appropriate product knowledge, improving case resolution efficiency and quality. This method optimizes resource allocation and enhances customer satisfaction by matching cases with the best-suited case managers.


NEW QUESTION # 187
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